Dear U-Haul customer service. I hope this message finds you well. I am writing to formally express my concern regarding a recent experience I had while renting a U-Haul truck on 9/28/24 - 9/29/24. Unfortunately, the condition of the vehicle I received was far below acceptable safety standards, which I believe warrants immediate attention. The truck I rented exhibited significant issues with its transmission, making it difficult to operate smoothly. Additionally, the front end of the vehicle felt unstable, and at times, it felt as though it would become stuck, raising serious safety concerns for both myself and others on the road. As a customer, I had entrusted U-Haul with my moving needs, believing that I would receive a reliable and safe vehicle. The condition of the truck not only caused unnecessary stress during my move but also posed a risk to my safety and of others. I kindly ask that you investigate this matter and provide a resolution. I believe it is important for U-Haul to ensure that all rental vehicles are thoroughly inspected and maintained to uphold safety standards. Furthermore, I would appreciate any compensation or assistance that could be offered due to the inconvenience and potential danger I experienced. Thank you for your attention to this matter. I look forward to your prompt response. Best regards, Raymond Espada dp363@hotmail.com 917-526-8881 contract No. 99355244 Dispatching location: 53119 Truck: TT3980F
Raymond E
DKC Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Putnam, CT 06260
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 3.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Floor was dirty, rubber siding falling off,right side lights out. Have pictures
Christine AI can’t think anything, I was extremely happy with the service. Thank you for making it very easy to purchase and available immediately. I gave 5 stars for everything.
Susana RMake sure your renting agents are top notch.
Scott ECorey at DKC Auto Repair made my experience painless. He was very pleasant and extremely helpful. Anybody in Windham County that needs a U-Haul should make their way to see Corey
Scott G