The Willow Truck location saved the day. We were at a different location to start and we had an awful experience. He ended up sending us to a location that would add at least an extra hour to our travel, pay over $200 extra, require that location to stay late because of our drive, and was rude and dismissive. To top off, apparently he didn't even use the system as it's intended so the uhaul location we were headed to was equally confused and irritated. After already heading to that location, on my own, I found the Willow Truck location had the small trailer we were looking for. I called and they were phenomenal. We got off the highway and headed back to Red Deer. They were kind and reassured me that they did in fact have what I needed, had it ready when I arrived, and went above and beyond to help us get set up and on the way. The cost was just as expected and there was no drama or lack of communication. I will never use Riverside location again. I had bad customer service there previously but tolerated it, now that I know Willow Truck location has a good fleet and are so wonderful, I will only use them from now on.
Jessica M
Willow Truck Town Carwash Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Red Deer, AB T4P1M3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The guy working there was amazing to deal with. Very polite and helpful. Best experience with Uhaul I've ever had.
Salvador MNo improvements necessary. Stephen was great to deal with. Very knowledgeable and accommodating. Thank you!
Chris gThanks again
Braden FVery friendly and accommodating. Trailer was in great condition. The young worker went through everything with me and helped me check lights, hook up etc.
Jeannine S