The vehicle I reserved was not ready so I was unable to pick it up or check in. The location was on the side of a busy highway access road and felt unsafe to be waiting there while troubleshooting how to get my vehicle and was loud while trying to talk to the service rep for help. Ultimately, they did not put the key out for the correct vehicle. I need a smaller van or the smallest truck and drove 20 min out of the way to get one here only to not have it available and end up in a large truck after a lengthy service call. The truck had grass and dirt in the cabin, and the storage area had the back left open so grass, dirt, and debris had flown into it. The truck had a rough idle and would take a second or hang to accelerate periodically. I had to drive back to Corsicana to get furniture and then to Waco so my gas mileage and price per mile were worse because of the larger truck as well (80-90 miles). Very disappointed in U-Haul overall for this experience.
MATTHEW W
Lil Reds Sheds
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richland, TX 76681
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Customer Reviews
- 1.5 Average Customer Rating
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I was unaware that no one would be available at the location. It was unclear that the pick up location would be located on the side of the interstate in a grass field next to what appeared to be an abandoned trailer with a sign on it.
JOHN PThe people there were less than professional. We got there to pickup the truck and trailer and no one was around. After a wait finally they showed up. They were not organized at all. I was looking over the car trailer and the ratchet arms to hold down the front tires were frozen up and were rusted over. Asked them did anyone check these. In the mean time my wife was looking over the truck. She found a big slice on the passenger rear tire (outside dually). The bed of the truck had not been cleaned. The front windshield was so dirty you had trouble seeing. After a while told us to come back the next and would have it ready. We were running out of time for our move or I would have u-haul for another dealer.
Richard OPut normal jacks on the car haulers.
MARK BEasy rental experience. Very nice folks. Would use again.
BILL R