I did night drop, no problem
STEVE W
EZ Body & Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23223
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Excellent service!
Teleshea PI’m really disappointed with the cleanliness of the vehicle. Plus the ac didn’t work. I’m very upset with the cleaning charge. We already cleaned it and left it cleaner than before.. refer to the pics. I’m stopping the charge
Chandresh MThe U-Haul app is incredibly slow and times out. Makes it a frustrating experience and ends up taking more time than it should.
Kimberly CI originally reserved a trailer at the Lombardy Street location for 9:15 AM pickup. When I arrived a bit later that morning, I was told my reservation had already been given away and reassigned to Nine Mile Road — a policy I was never made aware of anywhere during booking. This location was not my choice; I ended up here only because Lombardy Street gave away my reservation without warning. Once I got to Nine Mile Road, the equipment I received had a significant electrical short affecting the trailer lights (left turn signal, brake, and running lights), which was not caught during check-out and only discovered after we got the trailer home — putting us in an unsafe, non-compliant towing situation. When I tried calling the location multiple times to report the issue, no one answered the phone. Staff at check-out were indifferent and rushed through the process without much engagement. I was also charged $35 cash for a TV moving box that is listed online at $29.95, and never received a receipt for that transaction.
Malcolm D