I have no complaints at all about this location. Everything went very smoothly and they even sent someone to pick me up as I was walking to the location. The only complaint I have involves the original location I was supposed to pick up a truck: 60 Mart Citgo on Williamsburg Rd. I reserved a truck there but after I walked to the location and arrived on time, I was told that they did not have a truck there for me. This was even after U-haul switched the pick-up location to Citgo 60 from my originally requested pick-up location because they said the original location didn't have the equipment available. So, I called U-haul and all they could do is make me walk three miles to EZ Body & Auto repair to get a truck there. I am never going to use U-haul again. Not because of EZ Body and & Auto repair (they were great), but because of U-haul's reservation system being utterly unacceptable.
Aaron H
EZ Body & Auto Repair
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Richmond, VA 23223
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- 4.0 Average Customer Rating
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How U-Haul Reviews WorkOvercharging
Erin HOnly used 1 of 2 days rented, no refund or deposit given. Return in good condition & with more gas than was in it when rented. Used exact miles rented for.
JOHN SI was given this truck with 11 miles to E which is unacceptable! I did not know the area and it happened to be a very bad and I honestly did not feel comfortable even getting gas but I had no choice. WOULD NOT RECOMMEND!
Katie CThe app did not work well. The truck was on empty when I picked it up.
Paul M