Make sure the location is appropriately staffed. The U-Haul portion of this business seems to be secondary to the auto repair business.
RANDALL W
EZ Body & Auto Repair
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Richmond, VA 23223
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Customer Reviews
- 4.0 Average Customer Rating
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Reservation should have been for 2 days i was called to return truck saying someone was waiting to pick it up ….. but that wasn’t true after rushing to return then talking to location staff (there was several available ). Sunday was the day I actually needed it the most …..ended up being charged for 2days but only had truck for 3 hour late ….i Could’ve been still actually using for the time I was charged . Back of the truck was not cleaned once opening the back there was leaves/ mud and dirt still there from previous renters. I have pictures ! was trying to charge me for cleaning it … wasn’t my mess but was going to clean it if I wasn’t rushed back for no reason at all - I wanted to extend but was told I could not
Curtis DHighly recommend this location. Charles was awesome! Very professional, helpful, and polite. We've rented from several U-Haul locations in Virginia and this was by far our best rexperience.
Bridget DNothing because everything was great
PATRICIA AAfter hours, no one there
RONALD S