Very Disappointed. I had originally reserved my U-Haul in Fortuna. I was told they could possibly help me save some miles- and have me pick up my truck in Rio Dell- but they were kind of "flaky". I said Dependable is more important- so I will keep it at Fortuna. When I went to the Fortuna location I was told my reservation is in Rio Dell- and someone was supposed to call me. The Location was hard to find- and now my staff member who was covering for me had to wait even longer- costing us $$. Someone was supposed to be there- no one was. The app didn't work- so I had to call several numbers for someone to help me over phone. On return I was 10 minutes late due to road construction- and again passing the entrance to the Rio Dell location. Cost me more in gas- and I was charged another day rent. Not Happy.
Layne M
Shoreline Structures LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rio Dell, CA 95562
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How U-Haul Reviews WorkDon’t send customers to pick up load share trailers that aren’t there
David SGreat service 🐕🦺
RONALD SIt is a drop off only. The location is unmanned. However its clean and easy.
Kim CNothing needs to be improved. They opened the gate a little early for us to get on the road! More than helpful and very friendly!
kyle s