None of the dollies, which I had called twice to confirm, were in the truck. This resulted in losing 2 hours of moving time while we scoured Maryland to find a location that had the dollies I had already paid for but hadn't received. Ultimately, I had to buy my own dollies to complete the move. Additionally, I had completed the registration online; however, none of the information was used during the pick-up, and I had to sit in the parking lot for over 45 minutes before my information was AGAIN verified by some remote individual. Overall, a horrid experience that was more of a burden to my move than a help.Jonathan S.
Trailer Rental & Towing in Riverdale, MD at DAR Insurance Agency
(U-Haul Neighborhood Dealer)
Riverdale, MD 20737
(Office is on the 2nd Floor Accross from DeMatha High School South of 410)
Services at this Location:
- Mon-Fri: 9 am - 6 pm
- Sat: 10 am - 2 pm
- Sun: Closed
- 24 hour customer return
One-Way and In-Town Local Rentals in Riverdale, MD 20737
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 2.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
would recommend only for the convenience to U of Maryland students; however, no one was at the location even though the contract stated the location was 'open'. Signage is not great. Luckily saw other UHaul trucks in the parking lot, and we were able to use the 'after hours' drop-off even though it was technically not "after hours"Diane T.
Convenient to college park so no choiceJeffrey G.
Increased signage with Uhaul logos.Eric D.
Nice staff. The place is just not well marked as a U-Haul drop off place.Eric D.
It did not have furniture blankets, which were part of my contract.John L.
Be honest and clear inform the customer about all hidden charges that you have. Also this people are charging me extra money saying that I am supposedly buying insurance from them. No way!!Jeannette P.
Called to inquire if they had a van to rent, they asked if I had a preservation, I told her I did not have a reservation but wanted to rent a truck. She said I couldn't run a truck without a reservation, so I was confused and she abruptly ended the call. Had to drive to a nearby shipping store to rent the truck, which took over 30 minutes, and then drive back to the shop to pick up the vehicle. Overall very confusing and inefficient process.David B.
The representatives were not friendly nor were they efficient. The young lady that checked me in was not knowledgable of the system resulting in a 30 min wait while she figured out the system without help from her colleague. Will not use this facility again. Convenience does not trump good service.Tyecia P.
They dont have equipment & don't have idea about equipment .john P.
The lady who assisted me did an excellent job. I'm very pleased with my rental experience.Kentrel J.
U-Haul provided me with a discount if I returned the truck to Postnet on Baltimore Ave. I arrived at the location and they no longer accept trucks. This was my assigned location on my reservation and also on my contract when I picked up the truck. It was also still listed on the U-Haul website.Ty B.
I felt that the gas refill policy was not explained properly if at all. The tank was not full when I picked up the vehicle, so I really did not have any way to exactly replace the gas that I used. As a consequence, I did not buy gas before returning the vehicle and was charged a $25 refueling fee. If you are going to have this policy then you need to ensure that the tank is always full when the vehicle is picked up, just like any rental car agency would do.Jeffrey T.
Location was convenient and easy to get to. The place wasn't busy so getting the truck was very quick!Liann S.
Doing very well, keep it up.ANTHONY A.
I had some trouble with the key for the truck, but other than that I had no complaints. The office staff was friendly and accommodating to my last minute scheduling and changes. I would use them again.Nicole M.
Very little explanation of contract/protocol. Attendant walked away before I could ask any questions.Elizabeth E.
The size truck and equipment was not available as promised to me. Office building does not offer a professional appearance. The employees were very nice and helpful.Carla O.
I'm sure I was over chargedJames H.
The brick of truck was not good which is the most important.It is free and does not stop urgently please check it.HEDAYATULLAH M.
I was very upset when I picked. Rhe truck up they didn't have the equipment I needed and gave me numbers to call around to get what I needed. and I had to use my miles to ride to another location to get what I needed.So I WAS CHARGERD FOR THIS I don't think that was fair to me.krystal T.
the truck engine light was on and you had to play with the key to get it to start. the office is small and the wait was about 20 min because there are several business in the one small office. The charge was 19.99 for the small rental but I spent $100.00 for 1 trip less than 6o miles.RAMONA S.
Worst uhaul experience ever. I made the reservation for 9am and coordinated my move accordingly. When I arrived, the building was locked! Turns out they don't open that early and changed my reservation to 10:30 without my consent. Uhaul was completely unhelpful and unapologetic. I couldn't find another truck on such short notice and had to go with the now two hour delayed reservations. THEN! They did not include the dollies I ordered and the guy didn't carry any. Because of uhaul I ran out of time with my loading dock reservations and my movers and I had to spend extra money to rent dollies from home depot! Uhaul cost me an extra 2.5 hours on my move and an extra $100 in fees! All because they couldn't get my order right.Cressida M.
The male at the location was excellent. The woman, however, was not. Her attitude at the initial rental meeting was less than poor. She had an attitude as if I was bothering her. She snatched my card from my hand and didnt explain anything to me. The dolly I asked for also was NOT IN THE TRUCK and after arriving to our destination my husband and nephews were forced to PICK UP A REFRIGERATOR. Thankfully we have rented before and knew the policy. She rudely insisted that I sit in the truck and see the mileage and where the gas is and walked off. after realizing with travel time and traffic we wouldnt be able to get the truck back by 4:30, I called, spoke to the male. He said it was fine as long as it was there by end of business at 6 pm. Again realizing that wasnt feasible i called and asked the policy for late drop off or dropping the truck to a different location, the female again, rudely, exclaimed that we would be charged another day if the truck wasnt there by 6 and it was not an option to drop it anywhere else or they would charge me the maximum penalty (but could not tell me exactly what this penalty was) she also said there was no key drop off and I needed to have the truck there by 6 pm. after calling customer service and finding out that an extension was possible and there actually IS a key drop off. Glad its over. Wont reccomend them.BRI J.
Parking is very tight! If I'd needed to leave my car it might have been a problem.Paula B.