No rep onsite to check in. Had to check in again over the phone. Returned the equipment but apparently my rental was never checked out. A haul person called 5 days later telling me that I had not returned the trailer. Not renting from this place again.Bernardo C.
Clearbrook Mini Mart
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Roanoke, VA 24014
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- 3.0 Average Customer Rating
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Nobody in store spoke English then after returning trailer I received 2 calls from uhaul inquiring when I was going to return the trailer then to find out the location never completed paperworkRichard C.
I left not knowing if I would be charged properly or not. The interaction with the store personnel left me not knowing if I needed to do anything or not. Maybe I expected them to come outside and look at the returned trailer in error, but I walked in the store and they told me where to park it and that was it. No paperwork, etc. I took pictures to cover myself. Maybe that is how they typically handle returns. They were pleasant and nice.Brad B.
I returned rental 9/4 /22 to store. Over 2 weeks later I get charged $647 days I returned 9/24 something like that. The store owner refused to help. No choose but to sueJERRY O.
There were holes in the top of the truck. I reported it to U-Haul customer service representative. The owner/operator of U-Haul was not there and had to give me assisted from over the phone. I'm real weird about Covid and using other people's phone devices but, I had to use their phone to speak to the person that knows how to process the U-Haul request because the cashier did not know how to do it which made me late on picking up my U-Haul because I also had to wait on her to let other customers that were coming in to buy from the convenience store. Asked him for a mop to clean out the truck he said he didn't have which is fine because most of all the locations have that as a courtesy to customers. We still were able to get the back of the truck cleaned out. Outside of what was taken in the pictures sent to U-Haul.YVONNE J.