Everything was great!!!
KELLY F
Trucked Up
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Rome, GA 30161
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I scheduled 2+ weeks in advance thru the Rome, Shorter Ave location. 3 days before pick up I received a call that Shorter Ave would not have the 15 ft truck I requested. But if I drove 30 mins away I was promised the trucki needed. All way arranged. I got to the location with the man I was paying to help me. But there was no truck. Customer service sent me back to Rome (10 mins from my house) to pick up a truck from a closed location. I was not able to check out online for some reason so me and the man I hired to help me wasted 2 hours trying to get a truck. I finally got the truck at Trucked Up in Rome. But since they were closed I could not get the moving pads I needed. I was told I could go to the Shorter Ave location and get pads. The next day I go and they have no pads. I had to go to Wal-mart for straps to hold my furniture in place on the truck. The young lady at the Shorter Ave option apologized for the issues I had and did her very best to make things work out. And she did. It was not the young ladies fault. It's the fault of U-haul that do not provide their staff or customers with the care and work environment needed to make a positive experience. This was extremely disappointing and the only negative part of my moving experience. This comment won't make a difference but I won't use U-haul again, I feel sorry for their employees and U-haul REALLY needs to DO BETTER!!! These things greatly effect people's lives.
Marian BOur experience was quite good overall with one disappointment. The previous renter failed to gas the Uhaul. We were told to 'bring it back with one eighth tank" but that is difficult to know when first filling (which we put $60 gas in). When asking for a fuel credit we were told we would get $12.60 back (which we did) but probably ended up $25-$30 short for a problem we did not create. This has to have happened before at Uhaul and we are surprised there was not some sort of fix to make us feel whole.
Brad WTruck lights out, box had a gas odor from previous use. Also the loose part sitting on passenger floor seems crazy. Horrible renting experience, will look elsewhere for next uhaul rental.
JONATHON BEXCELLENT ASSISTANCE BY DAWN AT THE FRONT DESK AS WE RENTED THE TRUCK AND CHECKED IT BACK IN.
THOMAS G