Trailer Rental & Towing in Saint Joseph, MO at Us Smoke Shop
(U-Haul Neighborhood Dealer)

75 reviews

5801 Lake Ave   Saint Joseph, MO 64504
(North of 752 HWY on 59 HWY/Lake Ave Across from O'Reillys)

(816) 396-8750

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 7 pm
  • Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(816) 396-8750

5801 Lake Ave
Saint Joseph, MO 64504
(North of 752 HWY on 59 HWY/Lake Ave Across from O'Reillys)

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 7 pm
  • Sat: 8 am - 7 pm
  • Sun: 10 am - 5 pm
  • 24 hour customer return
Trailer Rentals

One-Way and In-Town Local Rentals in Saint Joseph, MO 64504

U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Customer Reviews

Average Customer Rating

75 reviews

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Rating:
1.0

i SHOULD HAVE GOT A FULL REFUND. I went there and they only had three trailers. I needed one. Not only did it take an hour I was told to go hook it up by myself. NO HELP. Have you ever tried to back and then lift and move a 6x12 double axle trailer. INJURED MY BACK AND CUT THE HELL OUT OF MY HAND. Then they have the audacity to tell me they have to take a picture to make sure I HOOKED IT UP RIGHT. TOTAL BS

Dennis K. 
Rating:
1.0

The front of the truck was filthy. There was sticky stuff spilled on the floor and seats that I had to wash off before I used it. There was no one there to assist with hooking up the trailer It took forever as the cashier at the smoke shop had to keep helping other customers. They tried to charge me for insurance that I did not order. The on line picture loading of the condition of the truck took a long time and was not user friendly.

Rod R. 
Rating:
5.0

I believe that this experience was handled very well. Had no trouble.

Kathy E. 
Rating:
1.0

Back of the trailer had plastic wrap trash and was overall very dirty and had to be swept out before I could use it. When I returned the vehicle to the store I had to wait over 30 minutes as the clerk told me they didn't know what to do and that I'd just have to wait while they continued to do other things. Very displeasing and an overall terrible experience.

Devin B. 
Rating:
1.0

This place has no business being a u-haul dealer.

Dean B. 
Rating:
3.0

The attendant did not know how to complete the transaction, took awhile.

Kortney K. 
Rating:
5.0

Excellent location and service.

William W. 
Rating:
3.0

I rented the Uhaul for a day but was charged for two days. I mentioned this and was told this was automatic by the system and a reimbursement would not be applied. I feel that I was over charged.

WILLIAM J. 
Rating:
1.0

Remove US smoke Shop as a place to rent equipment. I was sent there by the N. Belt St. Joseph location to rent a dolly st 1230 today. I got there at 1220 and didn't leave til a little after 100. The lady had no idea how to do it, told me she didnt, had to take care of convenience store customers as well as me, one computer didnt work so she went back and forth between two, tried to get a $75 deposit even tho I was using a card and I told her we didn't do that last time, she had to call someone several times to ask how to do it, I asked about the wiring adapter and she had no clue and had to call and was told it would be by the tags...when it wasnt there she said it must've went with a previous customer so she didnt know what to tell us so dont know....we had to drive all the way back home to get our own and then the lights on the dolly didnt even work and I had to follow the dolly to our destination afterall so more gas and it put us another half an hour behind schedule, the parking lot was full of holes and could give you whiplash, I asked the lady if the dolly had to be returned there or if it could be returned at the Belt location and she said it could be returned at the Belt one but when we went to the Belt one to return it we were told that we couldn't! I got on the phone right away and called the Smoke Shop and the Belt Uhaul guy Ricky denied saying we "couldn't" when he plainly DID. I'm so done with Uhaul. We rented a dolly in August to haul this same vehicle and the lights didnt work on the dolly either, after this dame Ricky said they did but when I followed it out of the parking lot I saw they weren't so I followed it to our destination to be safe. I was lucky enough to get a refund this time but I think something needs to be done about this business on Lake Ave renting out your equipment....it needs to cease immediately.

trish H. 
Rating:
3.0

We were hoping they had boxes, we had to go to a second location for boxes....it didn't have the 6x12 trailer that we needed. Average customer service.

William S. 
Rating:
2.0

We were told we had an extra day to return it. They did not alter the contract so receiving location expected it earlier. The cab and windows were filthy.

michael L. 
Rating:
5.0

None.

William B. 
Rating:
3.0

Your customer service rep left a lot to be desired. Unfriendly! Almost rude! Very curt! Said U Haul was their lowest priority! Acted like it was inconvenient to work with me!

janice M. 
Rating:
2.0

For what it is as a drop-off location, totally fine. The parking lot, however, is extremely poor condition. The shop is very dirty and smelly, a sketchy place. But all we did was drop the keys and that was very easy.

Lauren W. 
Rating:
3.0

She was rude. They didn't come check the truck at all. They made me move the truck and get all the info myself. Not very professional. Just be lucky I am an honest person.

Jensina F. 
Rating:
1.0

Service was slow. Filling out the paperwork took 45 minutes. No help in hooking up trailer or to do safety checks. Unsafe area.

ROD C. 
Rating:
2.0

Not alot of people around to help, felt bad for the lady behind the counter. She was very nice and Andrew called in as well to assist. It was also Sunday afternoon at 4pm.

Jerry C. 
Rating:
1.0

have me pickup at the original location I asked for

Mark B. 
Rating:
1.0

The asscociate was rude. Did not help in our situation and made a snarky comment about hating to deal with these trucks. Not a good representation of a Uhaul franchise. I will drive the extra 5 miles to avoid terrible service.

clay P. 
Rating:
3.0

The clerk was very friendly and helpful.

Anita B. 
Rating:
2.0

Make sure you know what trailer your picking up, they did not ask me what trailer I was getting, took about 30 minutes, because they was going back and forth with doing the contract and waiting on customers , then overcharged me because they put in the wrong trailer, which they never asked me which trailer, I wanted the open trailer and they charged me for the enclosed trailer . Thanks to the people at Rush that I was refunded because they paid attention.

JANET R. 
Rating:
2.0

It's not the gals fault that the computer system wasn't working or that we were angry that the Belt Highway location transferred us there because they gave our reservation away. I'm pissed that in all of these reviews, I can't give a bad review to the location that screwed us over.

Kara F. 
Rating:
1.0

They had no idea what they were doing. The truck had trash in it. I was very disappointed.

jessica L. 
Rating:
1.0

Fire the clerk that was there working the transaction. She was very unprofessional didn't do a walk down of the trailer that I rented. She took about 45 minutes to get the paperwork for my trailer that I had booked online and it should have only taken approximately 5-10 minutes to have me on my way and she was extremely rude! Jason Schexsnayder 307-689-0645

Jason S. 
Rating:
4.0

get a printer that works.

DAVID T. 
No reviews have been submitted for this location.

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