There were issues picking up rental. The representative had a difficult time processing the return before she could then rent it to me. The other significant issue is that it was not explained to me that it was a mandatory 2 day rental. I was charged for 2 days and only had the truck less than 6 hours. I was told by the return agent I would only be charged for 1 day and was still charged for 2 days. Called customer service they are sending a ticket to management to review but could not make an adjustment.
KELLEENNA L
Brothers Market 12 LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Joseph, MO 64505
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Customer Reviews
- 3.0 Average Customer Rating
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We got home there was a screw in the tire my husband has to pull the screw and patch it. This wasn’t the location I had originally booked I had to drive 20 more minutes to the next town to pick it up.
Rachel BEasy to check iin the guy was excellent the rest was awful but my experience with c&m Vickers was great!!!!
GUY HExcellent service.
James CThey were very nice. I suggest better signs because it's not clear that the grocery store is the U-haul office. U-haul should let the customer know if they have changed the drop off point when they rent the truck, not through a text halfway through a move.
Perrin B