Booked an appliance dolly ahead of time, because I had big items I wanted to strap down so I could move them down stairs. Arrive to pick up my reserved truck, and there isn't an appliance dolly inside. Ask the clerk and she says "go see if there's one by the side of the building". I go outside and look - nothing. She says "oh than we don't have one" in the most careless tone. I say "but I booked one in advance. I need an appliance dolly. I paid for an appliance dolly". She says "I guess they didn't return it, so I don't have one. " Couldn't care less, didn't attempt to resolve the situation, didn't refund the money I paid for something that I didn't get, no apologies for the error and the fact that I was completely Screwed when moving my big items. I will never rent from that location again.
Sarah D
Tesson Ferry Phillips
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Saint Louis, MO 63128
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Customer Reviews
- 4.0 Average Customer Rating
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Waited over 2 hours to get my rental. Reservation was gor 3pm, but did not get it until after 5pm. Once the truck finally arrived, staff did not know how to assign truck to me.
JOHANNA GThe furniture pads on our order were dropped without notifying us until I noticed upon trailer delivery. When I asked about them I was told "we didn't charge you for them". On the one hand I appreciate, but on the other hand I really needed them because I was moving furniture that I didn't want to damage. In the end, thankfully there were pads on a nearby truck that we were able to retrieve, but it seems that was just dumb luck. As such, it would be hard for me to recommend this location because you may or may not get what you expected when you go to pick up.
Larry STruck cab was dirty
Christina SGreat employees but AC was not working in truck. The employee quickly transitioned me to the same size truck. AC was great for about 3 minutes. Then it quit working. Ugh. Is there any kind of reimbursement. At least a partial. I'm 63. Don't do well in heat. In about 3 weeks I'll need a one way rental for a 5 hour trip. Will the AC quit working on that. Yesterday was just a local move for my daughter
JAMES B