Check in was painful took too long. Check in with so long that it ran into the time that we had planned and requested to move so we were short about an hour. We ordered two dozen moving blankets and received one does in furniture pads that were not even blankets. The Dolly that we were given was way too small for the type of furniture that we had. The air in the tires of the 26 foot U-Haul truck were very very low and we had to fill them so the maintenance of the truck was extremely poor. Check out was impossible even though we had location on our phone. The site was not able to locate us via GPS And so we weren’t able to submit any of our pictures or the odometer or the fuel amount and the place that we were located so we had to take a zillion pictures in case they had any questions. It took very, very long time for checkout. In fact, it was impossible and we just left we gave up. We left the truck there. It was the most horrible experience we’ve ever had with a move and we would not recommend this site at all or U-Haul. The app was really not very helpful.
DEBORAH B
Mobile City
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Antonio, TX 78257
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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lot was muddy. had to walk thru the mud to get to the truck
Daniel ELocation invented charges, charging cleaning fees for a perfectly clean truck, and added miles to my total driven when I picked it up. A 40$ surprise. Avoid.
ANDREW WUsing the UHaul app: you cannot go on the pages to update or change info; when you complete the application, the app directs you to go inside the building to get the keys but there is no building, you call the local phone number and the manager will inform you where the keys are located in the vehicle-I spent 15 min trying to get into the local building. Checkout will take 10+ min on the app in order to take pics of everything and put the keys in the drop box, very easy. The vehicle was clean, in good shape, and functioned as I needed. The location is next to the frontage road which provides easy access on and off I-10. No military discounts.
JASON CThe app sucks, but love the convenience
TIMOTHY H