No parking lot. Truck was parked on the street. Difficult to find
Abhishek B
Beacon Auto Care
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in San Mateo, CA 94403
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 2.0 Average Customer Rating
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Parking at this location was very difficult, as street parking is the only available option. Additionally, I had rented a truck but there was no truck at the pickup location, which required me to instead take the only available option, a 9" van. I ended up having to take multiple trips because the van couldn't fit as much stuff. And I was still charged the full amount. Really low quality experience.
Ilya MI rented the vehicle online. I provided all the information, from the pickup warehouse to the address I was moving to. I was originally given a price of $38. Later, extra money was charged from my account. When I asked why, I was told it was because I exceeded the mileage limit. This was not fair at all. In total, I ended up paying around $68. I didn’t even use the vehicle for 4 hours — I returned it within 3.5 hours. I only drove a total of 19 miles, and I was charged extra for just 19 miles. When I contacted customer service representatives, they used the mileage as an excuse and charged extra money without giving me a proper explanation. They said the original price was only an estimate. This is ridiculous. For $68, I could have used my own vehicle and done even more. This is far too expensive for only 4 hours of use. I will not recommend your service to my friends, and I have already canceled my membership.
Muhammed AI returned the 10' truck one day early. I left my key in the drop-off box, as directed. But I never got an acknowledement that my truck was returned. I received quite few follow-up messages, but I could never reply to them. Everything else about the rental was fine, but the process of dropping off at non-UHaul facility needs to be greatly improved. I want final acknowledgement that my rental has been completed and that I will not be charged extra for any reason.
A REducate the business location about your products and services and only list items available at the selected location before charging individuals for equipment. By far my worst Uhaul renting experience...
Malik G