I have used U-Haul MANY times before over the years. However, this time I just needed a small truck for a few hours to go pick up a new kitchen table and chairs we had purchased. I was EXTREMELY disappointed in the fact that a $19.99 daily use fee ended up costing me almost $300 including my gas. Another problem (which I was told by a U-Haul phone rep) was that this location I was told had several issues lately with break ins and a UPS truck breaking the front door. However, I had purposely put in to pick up the truck remotely before site opened up so that I can get on the road I had an appointment time to pick up the table by. The day I went to get the truck the keys where not in the lock box as they were supposed to be and a store worker showed up about 30 minutes after my time to pick up the truck by and I had to wait for them to get their system up and running and she then brought me the keys to the truck out and said they were sorry with everything going they did not get the keys put in the box the night before. They did refund me $50 which was great. However, I still feel the overall coast of this rental was far more than it should have been. I am not sure if I will use U-Haul again should the need arise, especially for a local one-day use.
Jeffrey H
Airport Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sevierville, TN 37862
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Customer Reviews
- 4.5 Average Customer Rating
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Very polite and quick service
LIONEL WGreat rental place. Very clean and staff always helpful. The go-to rental place in my area.
Luis Rgood customer care every time
Charles MThe lady did a phenomenal job working with me and asking questions!!
Brooks W