Staff were very accommodating and helpful. Would definitely rent from this location again.
Linda E
Airport Mini Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sevierville, TN 37862
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Not sure why additional contacts, passport, etc are needed for trailer rental when have drivers license information. This is a very negative change in policy.
JUan OGreat service, friendly stuff, definitely recommend 👍👍👍
Cristian MService was excellent, location was clean, equipment was well maintained and rates are reasonable!
Mike MI’ve been a loyal U-Haul customer for years and have never had a worse moving experience than I did with the Seiverville Airport Mini Storage and Knoxville TN locations. We originally reserved a 15’ truck and 16’ toy hauler for a long-distance move to Michigan. The night before our move, corporate called to say the 15’ wasn’t available and our “only option” was a 26’ truck at the same price. I explained that we live up a tight mountain road and this was dangerous, but we were left with no choice, since we had movers scheduled and had to be out the next day. The nightmare just kept unfolding: Gross overcharge: We were told the 26’ would be at the 15’ price, yet the final bill was over $1,100 instead of under $900. No assistance as promised: I confirmed twice (once with corporate, once with customer service) that someone would help us hook up and load the car hauler. The Pigeon Forge Airport Mini Storage location turned out to be self-service only — no one helped us at all. Safety nightmare: Getting a 26’ truck up and down our narrow mountain road was extremely dangerous. We had to pay movers and extra hour just to help guide us safely. Misinformation and runaround: When we went back for the toy hauler, we discovered it came with no straps or tie-downs. We were sent an hour away to Knoxville during rush hour, to the wrong address (Airport gave us “2700” instead of “7200”). Once there, staff initially refused to load or strap down our vehicle — despite us having written confirmation they would. After escalating, they reluctantly agreed but admitted they had never been trained on the equipment. We spent the entire 16-hour drive terrified our car wasn’t secured. Filthy truck and rude staff: The truck was dirty and the Airport Mini Storage staff were dismissive and unprofessional. This was a horrific experience that cost us time, money, and peace of mind. I will be formally requesting a refund from U-Haul corporate and warning others: Do not trust the Pigeon Forge Airport Mini Storage location or Knoxville locations with your move. I will be contacting the coporate office to file a formal complaint and this will be posted on every social site.
Melody S