Nothing against the location in perticular. Didn't need to interact with anyone, came for afterhour dropoff. However, had to use the app to return truck. App that has a 2.2 star rating and doesn't work. Again tried to log on, again ''Oops something went wrong, try later.'' Tried for 20 min. Nothing. Called the uhaul number, on hold for 20 min. Meanwhile, I don't know how, app started working without me logging in. There was a 5 step process. Take my picture, put in mileage, the gas level. Answer no to all the problem questions on step 2. App resets, asked me for picture again......... Did this 4 times, when finally it decided to skip steps 3, 4, and 5 (not sure what does step were, never saw them) and tell me it is done, that I need to put keys in the box. Box is like 80 meters away with no indication of where it is. A little sign that says, key return is this way could be nice, but I this point I don't expect any help to your customers from Uhaul. This was probably the worst experience I've had as a client doing business with a company. After the original reservation, nothing went well. Can assure you that not only, will I not recommend Uhaul, I will strongly suggest that they don't.
Pascal B
Construction Inverso Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sherbrooke, QC J1N0E7
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.5 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Johanne was great to help us with the trailer
jean-francois lTout a été parfait depuis la réservation, la prise de possession du véhicule et son retour! Merci Johanne pour la qualité du service
JEAN PFirst, the whole process of taking a reservation online is purposely making you believe you will only pay half of what you will really pay at the end .... at no point I thought that it will be double... Uhaul , you are trying to trick people, it strongly made me believe I would pay 90$ , but that was only half (its not clear at all when you do the reservation) then just before taking the retals , 180$ .... everything is double. For example on the reservation insurance is 10$ but no, that's only half at the end its 20$ and so on... now that you learn that, you day is planned , you don't have time to rent somewhere else or change your plan. Their app is crashing and not loading all the time.
DOMINIC PJ’avais commander des couvertures 2 douzaines, il y en avait aucune ok on ma pas charger mais un demenagement avec un 26 pieds pas de couvertures c’etait ordinaire. Le diable que j’avais commander ben lui non plis n’etait pas disponible a cette endroit alors on ma laisser un petit diable. Et pour finaliser le tout le camion avait des pneu d’ete et non d’hiver et nous avons du deneiger le toit du camion nous meme car il avit environ 2 pieds de neige ce qui aurais pu nous couter une amande.
Julie C