Poor communication, frightening location under a bridge, no drop off instructions, did not have the equipment I rented and had to manage a move without a hand truck or pay extra to pick up from another location. Made a complaint to U-Haul Corporate as it was such a poor experience
Laura D
Sherman Oaks LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sherman Oaks, CA 91423
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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The truck I reserved was not there and I had to use a small van which made for multiple trips. NOT the best... However the gentlemen that assisted me was great. He dealt with the shitty situation and helped me complete my move. U-Haul at the end of the month SUCKS, and you should be better prepared... Just sayin...
Mark AThe car was filthy
Oleksandr MStaff was helpful and courteous.
ILDA VIt was not a great experience trying to check in the trucks are too close together when you try to check out the truck online you can’t because the trucks are too close together to take a picture inside the frame it asks you too. I had to call and wait to speak to some one which took a while .
JENETTE A