This is a secondary business so it is not staffed full time. Had to open and close gate, find unit and car hauler and hook up trailer by myself - trailer was frozen into ground.
Robert M.
Harvey Mountain Adventures Ltd
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Smithers, BC V0J2N2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I am beyond frustrated with uhaul. We don't have the option to pick up and drop in Houston, bc which is 20 km from us, instead we're forced to go to Smithers and pay extra km both on personal vehicles and your charges. We rent from you guys so often and it's always costing us more $ and hassle because of organizational issues. The staff at locations are excellent but as far as customer service overall, it's awful. I live in Topley, 27 km from Houston but rather I'm driving over an hour every time because we can't pick up or drop closer despite their being a location closer. Why can't this be solved?!!
MARKELLA M.Dustin was very helpful, he helped me load the trailer onto my truck.
Monika B.Charged cleaning fee for a trailer that was rented out dirty
Nigel M.Getting a notification the day before my rental pick up that you were going to downsize my trailer from a 12' x 6' to a 8' x 5' is unacceptable. Due to the lack of competition I had no choices but to stick with U-haul but in the future will plan to seek alternatives to U-haul. Improve your customer service and your business practice!
Scott B.