I reserved a 15' truck, when I went to pick this up, they only had 20' truck which was way too big for what I had and it also costed me way more gas than what I would have used. I called U-Haul 800 number to speak with someone to see if the truck cost could be reduced and I was told they would take $25 of my bill, (which isn't nothing since I reserved a 15') which that did not happen.! Then 2 days after I returned the truck at the location, they charged me 35.00 for gas that I had filled back up already. Asked for a Manager, he did call me back and fix this issue, which was appreciated. It was just a mess from the time I picked up the truck until now, 26 days later I'm informed that I owed for the balance of tolls that were not paid. I paid for 1 toll 2 days after it was returned, the balance came back owed 20+ days later. Just frustrating to find this all out after the fact, let alone moving and worrying about all the other stuff. I have used U-Haul in the past and had no issues, until this time. Just frustrating and thought it would have been a lot smoother all in all.
Mary H
Lincoln Motors
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stanford, KY 40484
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 5.0 Average Customer Rating
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Paris always does a great job taking care of us! Lincoln Motors is the BEST place to rent a U-Haul from If you are near Stanford, KY
Ezekial EParis, the manager, was very professional.
CHRISTIAN CSuper convenient location, right off Hwy 150. Great people and service. Thank you
Daniel MUse this location every time I use Uhaul. Very good.
Richard L