Rude owner who owned the lot. Yelled at me for contacting customer support.
Evan C
Blue Mountain Group Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sterling, VA 20166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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So far this has been the worst experience renting U-Haul! From begging to the end!
Pamela Aalways a good experience with this location.
MARVIN BStorage yard is terrible, disorganized, cluttered with junk vehicles. Trailer was filthy, full of sawdust and dirt and generally in poor condition. The front of the trailer had marked damage that opened a seam allowing water to enter the trailer. I was forced to put tape over the open seam to limit water intrusion. They did sweep it out after asked them to. They did the trailer hook up and light check adequately. The wrong trailer number was entered on the rental agreement. This problem was only discovered when I returned the trailer at my destination, causing a processing delay.
ROBERTJAY WI was told to take pictures to remember the start and end mileages I used. So I did and after I returned the van, I told the uhaul worker my total mileage is 53 miles and he said he would charge me for 50 miles, but when I got the receipt it charged me for 60 miles. This should be corrected.
DING X