The clerk did not care about anything..I had to go out and find the truck!! There was a trailer still attached from previous renters the cook and I had to disconnect it!! He knew nothing of uhaul protocol! I will never go there again! And I know how uhaul operates..I've rented several times from previous owners..and from different states! Very disappointed!!
Nancy H
W&W Grocery and Produce LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Stuart, VA 24171
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How U-Haul Reviews WorkCould not just rent the trailer to me, I had to go back home and do it online. When I arrived to pick up the trailer at my scheduled time, the one person who could take care of the rental wasn't there so I had to wait for half an hour before he showed up.
Richard PA better informed agent with a touch more costumer friendly attitude
WILLIAM LChecked web site and largest truck shown was 20 foot. Called location and asked and they told me to call 1800GOUHAUL. Called and reserved 26 footer. When I got to location next morning they informed me that largest they had was 20 foot and they did not have 26 foot. More of issue with corproate 1800 number but I needed 26 foot. Since I could only get 20 foot at this location and larger truck over hour each way I had to go with 20 foot. Ending up having to get a 12 foot trailer as everything would not fit in 20 foot but I could have gotten in the 26 that I reserved.
danny wI have used UHaul several times in the past. This was the first time that we experienced a significant price increase to drop the trailer off at a different location ( over $200). So we drove an empty trailer back to the original pick up location. We thought the one concept behind U-Haul was the Ability to drop the equipment off after you were finished unloading.
Andrea W