We were told by Amanda at Soundworx they were going to be open on September 1 which was our drop off date. Upon arrival Southworx was closed. After waiting several minutes we called Soundworx and left a voice mail that we were there to drop off truck. Got no callback so we dropped the key in the dropoff box. Since we did not see a way to prove when we dropped off the truck we took a picture to prove time and date of dropoff. When they finally opened on Sept 3 that is when they logged in our truck and charged us for two extra days. We have contacted Uhaul and David at Sounworx for a refund.
ELLEN R
Soundworx
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Summerville, SC 29485
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Customer Reviews
- 4.5 Average Customer Rating
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My experience at this location was great, but I first tried the 103 N Gum road location where I was denied any kind of assistance despite having a reservation for the vehicle for the time period by a pretty garbage attendant. Strongly recommend trying this miles Jamison location first if you need a uhaul in Summerville
BRENDEN MNot the nicest of neighborhoods.
DOUGLAS AFirst…. This was not the location in which my reservation was set up for. I got to the other sound worx location (N Gum St) and it was closed still so I waited. Ended up calling to find out this location wasn’t even opening that day. Then, I drove to the other location, and they randomly assigned me a trailer and said if that one wasn’t the one that was not blocked, they would just send me an updated reservation with the new trailer number…. Which they didn’t, then didn’t bother to pick up when I called after giving them a few hours to fix the issue. So when I dropped off the trailer, it still wasn’t updated.
ERIK RReceived the cargo van with a flat tire then had to wait the entire 4 hours I scheduled the rental for them to fix it, completely derailing my plans for moving into my new house, was told I’d get a 2 day extension for free then still got charged double.
Alexis D