I was renting the same unit as I had returned. The lady at the counter was extremely helpful and was surprised I had not received the text with instructions from 1st place. she went out of her way to help me upload my pictures. this was outstanding....but this was the location that charged me for gas that was not put in the van
Terry L
Community Board Shop
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V3W2L2
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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I dropped my van off on a closed day only to get a bill for added gas and after hours drop off. not this locations fault as I was not given any instructions at pick up. I was upset about the charges as the fuel was exactly as pick up (pictures to prove) Ironically I had got the same van on my return trip so discovered mileage had not changed nor the 9 L of gas charged. van was exactly where I parked it on return. charging for something not added is fraud to me. the yes no answers above are n/a as it was closed so just anwsered yes
LINSEY RAll good with pleasant staff
STANLEY GSet up the app better so the key pick up instructions are clear as to where the lockboxes are. The directions for a padlock on the truck interferes a bit.
ROBERT WI ordered blankets for moving and they were not there and there was no one to talk to. I was charged for the blankets even though I reported they weren't there. It was very inconvenient as I needed them for noving and got charged for them.
Kendra P