I set a pick up time for 1 PM, but no one was there at 1PM. I was told by the cleaning staff that the desk clerk wouldn't be back until 2PM. I asked if they could call and she said she didn't have the number which I don't believe. Why would you have a pick up window option at 1PM when there's no one there. Spent the next 20 minutes trying to Google the phone number to call, because there was none on my confirmation email. Spent the next 30 mins on a call with customer service (between three different customer services, again, because first, the google map number took me to another location, next number was only for public storage, the next number sent me to truck transfers...) trying to figure out how to log on to the app because I kept getting a message saying "oops the problem is on our side". the resolution? I can go to another location or wait 8 more minutes... Wasted an hour for no reason, I would have been back within their office hours, but told them it would be after 5PM now. Then was told no one would be at the office and i would have to return it with the app... which wasn't working! Luckily the staff that was there at 5:30 was able to return the truck. What a joke this experience was - 100% will NEVER recommend going to this location ever again.
Varinder M
Grandview Inn
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Surrey, BC V4A5A2
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Customer Reviews
- 3.5 Average Customer Rating
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The location does not show on google it would be better if it did so people in south Surrey would not have to go so far away.
SHANGARA SNone
Bobby BU-Haul got very expensive
MINAMI KI read all the reviews and I wouldn't have used this location, but I wanted to rent a van. I fully braced myself for a negative experience as per the reviews, instead the staff on duty were knowledgeable and helpful. It was only on the return drop off that things were a bit difficult, but that is on the self serve app that would drop our information only for it to reappear after starting over.
TREVOR K