great service
LESLIE J
Sussex Rentall
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sussex, NB E4E2M3
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Staff was awesome to talk to. Awesome customer service
Amy HHave a desk/Rep available for reservation pick-ups. Saves alot of time.
Sharon MAllow customer to change drop off location after contract is signed. I was unaware of the option to drop off at alternate location and called to change and I was informed it was not possible. I had to haul trailer back empty for 500km.
CLAUDE RThe Sussex location was wonderful. I do however wish to lodge a complaint with with the first traffic coordinator who contacted me the day before our reservation to advise me that the location we had originally booked was no longer available and that we would have to drive an hour away to and from in order to pick up our truck. Normally, I would have understood but the man who contacted me (sadly I do not have his name) was rude, condescending and projected an attitude of "too bad so sad" if we wanted to move. Had he even apologized for the inconvenience I would have been fine but he did not. I was made to feel that it was my issue and not his problem. He did offer extra kilometers but the extra 2 hours of driving back and forth was an additional cost/time not planned in our limited budget and schedule. The staff at both pick-up and drop off locations were wonderful and I have no complaints about them at all. Please know that going forward, as a logistics coordinator for the government of New Brunswick, I will be sharing this story with my colleagues and will highly recommend alternative methods of transport specifically because of the way I was treated by this employee. Great employees bring positive reviews, rude ones do not. Thank you. Frances Heydeman 506-343-3619
Frances H