I was charged more than I thought was fair and wrote a comment to that effect. However U-Haul Called me and explained what happened and why. They made it right. Thanks you guys! Much appreciated.
Jacob S
Bear River Storage Syracuse LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Syracuse, UT 84075
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkNot much to improve upon, everything was great
SCHELLEY LThis was a drop off after dark. There wasn't a lot of light to be able to see the orange key drop off box but we found it. We were grateful for the the guy who came out to tell us where to park (he manages the storage units). We were told to the right of the building by the lady that I called, but this guy said in front on the right side. Maybe I didn't clarify well enough.
Yvonne SThe 24/7 after hours system works great and is a life saver!
Kyle PHad to self-service the pickup, which was 10 miles away from my original request. When using the app, it failed multiple times, taking me 1 hour (7-8am) to finally get the "key" to drive off. The app didn't request and log any pictures for 1/2 tank, external damages proof. Had to drive another 40 miles away to pick up the Car Dolly. Due to wiring problem, they had to hook up a 2nd working dolly, and attendent didn't hook up any of the back up chains & break cables. Would prefer pick up in single location with the equipment ready (hooked up).
Michael C