Had to self-service the pickup, which was 10 miles away from my original request. When using the app, it failed multiple times, taking me 1 hour (7-8am) to finally get the "key" to drive off. The app didn't request and log any pictures for 1/2 tank, external damages proof. Had to drive another 40 miles away to pick up the Car Dolly. Due to wiring problem, they had to hook up a 2nd working dolly, and attendent didn't hook up any of the back up chains & break cables. Would prefer pick up in single location with the equipment ready (hooked up).
Michael C
Bear River Storage Syracuse LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Syracuse, UT 84075
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Customer Reviews
- 3.0 Average Customer Rating
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If you are going to offer 24/7 mobile pick up and drop off then you need to make sure it works. And don’t charge people for gas when they filled up the tank.
DEREK AThe personnel at Bear River storage are amazing. The facility is so clean well maintained. If I could rate this, it would be a five star. I will recommend this facility to everybody I know.
HUEY BIt was very quick and convenient to rent a Uhaul here. Much faster than taking several loads with a pickup truck. They were nice, quick, and professional.
JAMIE SI have rented 3 times this past month and wanted to try this location as it was closer to my home and I was unaware of it previously. This location was closed on a day it should have been opened. I would have gone to another location had I known it was going to be closed. It was a hassle to deal with the check-in process and wasted my time.
JASON M