Front desk employee was on the phone the whole time, tried to multi task but messed up my return day and location as my reservation had a one way drop off. I had to go find and get the truck from the back, didn’t share the cost or any of the paperwork with me and didn’t mention that the truck was due back at the same location, and since I had made the reservation and put for a drop off at a different location, I had no idea it had been changed since they barely communicated with me. I was definitely not happy when after a long day of moving I saw that the truck was overdue and the drop off location, time, and day had been changed.
ARLEY L
Xclusive Auto Glass
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Tempe, AZ 85284
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It was in and out, highly recommend
Eli NDescribe where the key do off is located for after hours drop off. It took us a while to locate
WALTER GYou need anything option N/A when a customer picks up or drops off after hours you don't see anyone.
Brenda MThe truck we were given, was unable to allow us to put gas into it so we had to return it and pick up a second truck. The person put in the wrong drop off location and the location in Colorado was telling me I was going to have to pay $300 if I dropped it off at the wrong place although I told them exactly where I wanted to drop it off. When dealing with the person in Colorado Springs on the phone, they were quite rude about helping me out and when you’re dealing with traveling and moving, you should not have to be treated rudely when you have done everything correctly. I’ve never been more disappointed with U-Haul than this experience.
WARREN S