Poor customer service and faulty equipment "I had a very frustrating experience at this location. I rented a truck, and just a few hours later, I was pulled over by a police officer because the rear passenger-side turn signal was not working. Fortunately, the officer was understanding and didn't give me a ticket, but it was a serious safety issue that should have been caught during inspection. When I immediately returned to the office to resolve the problem, the only 'solution' they offered was to end my current contract and start a new one for a different truck. This meant I had to pay twice for a mechanical failure that was 100% the company's responsibility. Very disappointed with the lack of accountability and fair treatment. I wouldn't recommend renting from here if you expect reliable vehicles or helpful service."
ALFONSO S
Aucomm Car Rental
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thornhill, ON L4J7Y1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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EVGENII KSmile. Had dirty inside & out truck
SHANE TI am not a fan of the 25 dollar cleaning fee. That accounted to 50% increase on my overall charge. I understand a cleaning fee if I made a mess but there is nothing being done to the truck and you UHAUL is grabbing a standard fee for no work being done.
SHAWN PNa
Bonnie B