Make the customer better aware of their ability to pick up a vehicle after hours through their phone.
Wayne A
Smog Pros Of Thousand Oaks
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Thousand Oaks, CA 91360
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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Verified Customer Reviews
Every review is tied to a real U-Haul reservation or contract.
How U-Haul Reviews WorkI had issues at pick up with the system being down and when I tried to drop off after hours the app would not allow me to process the request. Called for assistance wait time was 1 hr
Jessica ZThis is the fourth time that I have used them and they are always amazing. Quick, efficient, careful with my things and friendly. Literally couldn't ask for more. Thank you guys. I appreciate you.
STACY WCheck-in took over an hour with the employees blaming me, the system, corporate, the truck, an off-duty employee, etc. Make sure the fuel gauge matches the contract (mine read full when it was actually 3/4). Make sure it is swept out.
Gregory HThe back of my truck was dirty. The 2 mechanics. It seemed lazy and didn't want to help me with the check. In process, they told me they closed at 5 o'clock. I made it back at 4:55. As soon as they saw me, they started getting ready to close the doors after emptying my equipment out of the truck. They had the doors closed at 4:57. I went up to one of the mechanics in his car who was dashing to get out of there. I said hey can I check out with you and get my hard coffee? His response was, oh, just put the keys in the box. We'll do it tomorrow. 2 lazy individuals. Not a good rep for your company. I still haven't received my receipt online. I took pictures of my mileage and the fuel gauge
PAUL K