Except that the unit had a string wet dog smell, service at the location was great. However my complaint is towards the process. There should be a check out notices/reminders either in the vehicle, the site, the sms notifications or anywhere. Movings are not easy and drain all your energy. It was not until I was checking why my gps was still on in my phone that I noticed that I had to do an in-app check out. By the time I noticed this I was far enough from the site, so I had to request to go back during my uber trip, which costed me $15 extra that were not considered in my budget. Once there I was asked to upload specific photos of the van. How would I be supposed to do it if I had dropped off the keys and unit already? I had to take photos of the pictures from my friends phone. This situation was completely annoying and frustrating. I’d like to kindly request for confirmation that everything is okay with the unit and to be paid for the extra amount I paid for the additional uber stop aWe left our unit parked around 7PM, it was was never to
Julien C
East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4G3W9
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- 4.5 Average Customer Rating
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The location based on a swamp and ice my boots were deep in mud and since they didn’t salt where the trucks are parked, I was about to fell down pretty bad. Also, when I went to location, they said that the dolly that I reserved doesn’t have their location, which was frustrating in a moving day.
CEMAL HI have met a friendly gentleman that helps me above and beyond. I will definitely book again when I needed help.
TSGEREDA AThe staff were incredibly kind and accommodating when I was in need of a truck. Thanks guys!
Mark CPlease do not overcharge customers for fuel. I had already refilled the gas to the same level before returning the vehicle. However, I have been charged for 20 liters, which I did not use during my entire rental period. Kindly review and correct this discrepancy.
Moin u