It was a bit tricky to figure out where the office was to check in - better signage, even if temporary, would be helpful. Overall it was a great experience - the guy who runs it knows what he is doing and everything was well organized.
MICHELLE L
East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Toronto, ON M4G3W9
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location, luckily, worked for us but we had booked a vehicle just 10 mins walk and got a notification that vehicle wasn't available there, and at $1.00/km I am VERY disappointed to be charged for driving that van from pickup to where we needed it and then taking it back again. You charged us appx $15 for dead mileage. Pickup from the location was easy so no complaints there, but DO NOT offer vehicles that aren't available from the location they're booked from. I have previously rented a 15' van from Cosburn so I know they can be available from there if U-haul admin staff do their jobs properly.
JULIAN PAs a suggestion for the company/location - PLEASE make it very clear if you are suddenly changing drop-off locations. As in, make it very, very clear right at the beginning of your text message (which is all I received indicating this change). For customers, even if it seems everything has been confirmed - read everything, even if it just seems like confirmation, VERY CAREFULLY. After a long moving day, I went to the drop-off that I had booked, and which was confirmed when I picked up the truck. Once I already got there with the truck, I was told that the location had been changed. I received a 10-paragraph text message from the new location about the drop-off, which said nothing about there having been a change in drop-off. Because of this, in the middle of a busy moving day, I assumed it was just confirmation. The ONLY indicator that the location had changed was that one of the 10 paragraphs mentioned the address, which in a text so long I failed to notice was different from the original one. Apparently the change was because too many people were dropping off trucks in the city, so they had to change ours due to space limiations, which is completely understandable. However, if you're going to do this - please call or send a CLEAR message that conveys that there is an important change in the process! I ended up losing over an hour of valuable time over this during an already very busy day.
THOMAS DExcellent service!
RODERICK MStaff was helpful and communicated clearly
Brett C