I made my reservation to pick up the trailer in Bismarck. Two days before the reservation, I got an email saying that my pickup location had been changed to Underwood. The pickup location itself was fine. But it was more than 50 miles from where I originally reserved. Disappointed that UHaul did not keep my original reservation location.
Matthew K
Underwood Farm Supply LLC
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Underwood, ND 58576
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Customer Reviews
- 4.0 Average Customer Rating
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Really appreciated the local service and availability provided by Paul and team in Underwood, ND. They were fast and friendly and had everything (trailer, parts, supplies) we needed for a last-minute rental. We will rent there again.
ROBERT ASmall town service
ELROY BWhile the Underwood site was excellent, and the people there extremely helpful, working with the corporate offices of U-haul was terribel. I received a text from U-Haul late the afternoon prior to my scheduled reservation pick up time (text came in around 4:15pm on March 26 for a March 27 8:00am reserved pickup. I was supposed to pick up the truck in Minot, ND, and U-Haul changed the pick up location to Underwood, ND, which is 55 miles away. I had reserved and already paid for moving help for the 27th at 9:00am, which meant it would have been difficult to pick up the truck in the morning and get back in time to prepare for the mover that I was paying for by the hour. I ended up having to drive to Underwood that evening to pick up the truck prior to the Underwood store closing. U-Haul did give us a cost break, but I still had to have someone drive there with me, a 110 mile round trip, which I had to pay for that gas plus the additional gas needed for the extra miles driven in the truck. Seems to me that a truck reserved a week in advance, can be ready in the predetermined location. I will most likely not rent from U-Haul again
Ross EExcellent people to work with.
CURTIS Z