I returned the vehicle with more than 1/2 tank of gas but they insisted I returned it with only half tank. I didn't take a picture so it's my word against theirs. I'm a long-time U-Haul customer and am happy to take my business elsewhere.
ROBERT S
Foothill Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Upland, CA 91786
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Your employee was awesome! Extremely helpful and accommodating. I went to the wrong location but she called and made arrangements so she could accept my vehicle return! I very much appreciate her!!!
KRISTINE BI reserved a booking online and when I showed up they gave me the wrong truck on the wrong booking. They realized it after I had left and called me, threatening to call the police and report it stolen if I didn’t bring it back. I was in the middle of loading it so I finished what I had rented it to do, and returned the truck around 3 (when I picked it up they had said to bring it back by 4). Since it was on the wrong booking, I was charged the wrong amount so they cancelled the original one and created a new booking. I ended up being charged for two bookings. When I called to have one of them refunded, they told me it was just a pre authorization and it would drop off my credit card. It did not. I filed a dispute with my credit card to get the charge reversed but that is still pending. I rented the UHaul on 4/19 and I’m still trying to get my money back.
Carolyn WChris was very professional and very helpful to me.
ALBERT BActually, I will like to take this moment and thank Chris cause he went above and beyond to help me get a truck. Not only that, but He was extremely helpful and friendly. Thank you so much for such an amazing customer service.
Barbara D