I expected basic reliability from U-Haul, but the truck I received was nowhere close. The vehicle was extremely noisy, the driver-side door rattled constantly, and the truck felt unsafe once loaded. I needed the truck for four days but cut it short to a single day and returned it immediately after one trip because I wasn’t willing to risk a breakdown in the middle of my move. I went to a different U-Haul location in Frederick and rented the same size truck, and that one works perfectly so the issue was clearly with the original vehicle, not the model. That first-day rental was a complete waste of money. I’m hoping U-Haul will review this and reimburse me for the unsafe equipment they provided.
MUHAMMAD Z
Postal Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Urbana, MD 21704
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Customer Reviews
- 3.5 Average Customer Rating
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Customer service was very good.
JOHN BThe care stalled occasionally
BENEDICT DDid not have the furniture dolly available that I had ordered
Michael FI was overcharged for my rental. I used the truck for a total of no more than 70 miles but I was charged for 141 miles. The person renting out the truck did not check the pickup time mileage and did not check the drop off mileage, he simply said he will check it later and charge me accordingly. I travelled from the rental location to my house in Emmitsburg, a distance of 27 miles, from there to New Market, another 23 miles, 5 miles to the landfill in Frederick and back to the rental location. A total of no more than 70 miles. This is a rip off.
OKAI D