System wasn't working which was not the fault of the location. Truck needed some repair but was otherwise clean. Overall experience was ok.
COREY P
Postal Place
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Urbana, MD 21704
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Customer Reviews
- 4.0 Average Customer Rating
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The pick up service was kind and prompt. But the form stated the truck fork was full. Which I immediately told the clerk was incorrect, to which she stated would be correct when she uploaded to the system and to return as found. Upon return, I was charged a fuel up fee even though it was exactly as found. And now I’m the one stuck having to call all sorts of numbers to get my money back. For something that should have been promptly addressed when notified.
ANDRES CWindshield cracked, and cup holders broken and snapped.
DAVID WIt’s very frustrating when the rental location changes, and it’s farther away from where you anticipated. That results in longer driving times and ultimately requires more money from the customer due to payment per mile. If rental location is changed, the driver should be reimbursed or given a mileage credit because the extra driving time was not their fault.
MEGHAN FTruck Drop-Off Was Smooth, No Problems.
David B