Web site said they had appliance dollies, but there was not one on the truck I rented. Mobile pickup is a royal pain in the ass.
Susan S
Big Daddys Truck And Trailer
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Alstyne, TX 75495
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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We rented a truck and tow dolly for 4 hours. We were told that if we brought it back early, it would be pro-rated, but if we brought it back late we would be charged extra, which I thought was reasonable. Then when we got charged, I was told it was 6 hour flat rate regardless of how long we had it. We had to wait for over an hour for them to fix a non-working left tail light on the tow dolly. When I finally went in and asked to just reschedule it for the next day, I was told no they were almost done…. This hour was included in the 6 hours I had to pay for, which she said she would try to get me a discount on my time for having to wait, but I haven’t heard anything back about that except she said she sent an email and talked to someone about it. While I didn’t have an issue with any specific person there, except for the incorrect information given to me when I was picking up, she was nice and the mechanics trying to fix the tail light were nice and apologetic, however due to those issues, I won’t go back to that location again.
BRANDI P.
GARY HEasy to deal with.
NATHAN TThe gentleman who assisted us provided outstanding customer service!
TYSON G