I am a truck driver that worksfor a moving company…I showed up in the morning to rent a uhaul on short notice to do a shuttle from my customers residence & the guys were super accommodating, very friendly, and professional. I was able to get pack supplies from them too. 10 out of 10 service and quality!!! Thank you gentlemen
Marleana B
Big Daddys Truck And Trailer
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Alstyne, TX 75495
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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How U-Haul Reviews WorkThe lock to retrieve the truck keys was rusted. This made it very hard to open .
Colby HService was just okay. The young guy behind the desk was courteous, professional, and helpful. What wasn't helpful was the manager (I assume) who asked me to step away in the middle of paperwork so he could have a meeting with his guys. It would be better if that manager just waited the five more minutes it ended up taking me to get keys and finish paperwork instead of shooing away a customer who came to do business with the company. Instead I had to wait about 15 minutes on their couch. That put me in a bad mood and also made me very late to my job site. But then at the end of the day, when I brought the truck back, the fuel gauge ended up not staying exactly where it was supposed to be after I had fueled it. It had moved down slightly so I told the front desk "I fueled it up but the gauge has moved and I'm sorry about that, I did get fuel though" and I was assured that it would probably be okay and not to worry about it. Well it seems it was not okay, but I found this out only after I left the truck back with the facility and got home. I came to find out I have a $12 charge for fuel, so again, I'm just frustrated at how things ended up after doing business here. I knew coming in that for the amount of miles I had to drive, I was going to have to pay up and that's not an issue to me. But that little extra $12 on top of all of it after being given an impression that would not happen, and then the manager's lack of patience for a customer, left me disappointed in my experience here.
Michael CYou offer Mobile check-in. That’s great, but you operate in an area with lousy cell phone service. You should have complementary Wi-Fi at the location so people can connect to the U-Haul app, which is notoriously bad as it is.
Chris UAgain...the pickup and drop off locations were excellent - t he equipment was spotless but the AC doesn't work after approximately 30-45 min. of driving. This made for a miserable drive from San Antonio, TX to Van Alstyne, TX. The driving conditions were dangerous without AC in July, having the windows down with the traffic from here to there was not an option due to the traffic noise. PLEASE correct the AC problem on this particular unit before renting it to another customer driving any type of distance.
Donna G