Again...the pickup and drop off locations were excellent - t he equipment was spotless but the AC doesn't work after approximately 30-45 min. of driving. This made for a miserable drive from San Antonio, TX to Van Alstyne, TX. The driving conditions were dangerous without AC in July, having the windows down with the traffic from here to there was not an option due to the traffic noise. PLEASE correct the AC problem on this particular unit before renting it to another customer driving any type of distance.
Donna G
Big Daddys Truck And Trailer
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Alstyne, TX 75495
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- 4.0 Average Customer Rating
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Poor communication. Picked up the U-Haul, and there was still trash all in the inside. Truck had a quarter tank of gas, and that’s what I returned it with but was charged for 4 gallons of gas. Was given a price of $200 when I booked A 15 ft U-Haul two weeks in advance. I get a call the day before that they didn’t have any 15 ft uhauls so I go with a 10 ft instead. With the plan to make multiple trips and being okay with the inconvenience of then not having what I had reserved. Then, there was no mention of an additional mileage charge from anyone, but I am charged for over 400 miles. This is all on top of the fact that when I picked the gal up, no one told me anything else was needed and just gave me the keys. Then the next day I get calls all morning from U-Haul, and the place I picked the U-Haul up from saying that there was a mistake made. Had to take time out of moving to call back and get it figured out with your team. It was an awful experience and if I had any other option I could have gone with than I would have.
Dillon LWeb site said they had appliance dollies, but there was not one on the truck I rented. Mobile pickup is a royal pain in the ass.
Susan SWe rented a truck and tow dolly for 4 hours. We were told that if we brought it back early, it would be pro-rated, but if we brought it back late we would be charged extra, which I thought was reasonable. Then when we got charged, I was told it was 6 hour flat rate regardless of how long we had it. We had to wait for over an hour for them to fix a non-working left tail light on the tow dolly. When I finally went in and asked to just reschedule it for the next day, I was told no they were almost done…. This hour was included in the 6 hours I had to pay for, which she said she would try to get me a discount on my time for having to wait, but I haven’t heard anything back about that except she said she sent an email and talked to someone about it. While I didn’t have an issue with any specific person there, except for the incorrect information given to me when I was picking up, she was nice and the mechanics trying to fix the tail light were nice and apologetic, however due to those issues, I won’t go back to that location again.
BRANDI P.
GARY H