No one was at the location when I went to pick up the truck. No one ever showed up and I had to deal with someone else at the shop who spoke no English. I then had to speak with someone on the phone who apologized for what had happened. When I returned the truck, again there was no one there. I had to leave the truck with a woman, who showed up 15 minutes later who claimed she worked with an affiliated shop. This service was totally unacceptable and not what I expected from U-Haul. Very disappointing.
James F
Ship N Box Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Nuys, CA 91406
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.0 Average Customer Rating
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I was charged for a full tank of gas when i picked it up it was empty. Very unfair and annoying.
vahe hI hate to leave bad reviews but this was crazy and incredibly inconveniencing. Moving is already stressful, I scheduled to pick up at 11 and no one showed up until 11:30. The poor lady they had did not know how to sign me in and I was literally helping her check me in. Finally she FaceTimed someone else, and then told me that even though. I rented an appliance dolly they did not have one. That was extremely frustrating as if I reserved one I obviously need it and now where do I find one last minute? Then she never took the charge off and told me they will take it off later. Well they never took the charge off, and while I showed up at 11 I didn’t get out of there until after 12. But after reading the other reviews I’m not surprised. Moving is stressful enough, pick another place to rent from.
Sara RLocation to pick up truck confusing
RICHARD SThis is a small ship location and they are really kind kind patient and pretty wonderful. It was really easy to rent a U-Haul and super easy to drop it off because they have a 24 seven drop off where you can just come park the truck leave and drop the key in the door like a secret compartment. Thank you to their staff for being so wonderful.
ZULMA S