When I picked up the truck, there were no instructions given to me from this location. The low gas light was on and there were 36 miles left before it was empty. The paperwork said there would’ve been 1/8 of a tank at least. Therefore, after having the truck for five hours, I had to get gas twice. It would’ve been a lot easier if there was more gas in it and I only had to fill it up when I brought it back.
Amy H
Ship N Box Depot
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Van Nuys, CA 91406
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- 2.5 Average Customer Rating
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How U-Haul Reviews WorkFrom now on I will only drop off at an officila U Haul site
steve pI was charged an additional fee to rent the appliance dolly. I usually pay the 10 dollar fee for this piece of equipment but this location would not let me take the dolly unless I paid a 50 dollar deposit. I talked her down to 25. It was very irregular. She said her manager imposed that charge.
Sarah NNo one was at the location when I went to pick up the truck. No one ever showed up and I had to deal with someone else at the shop who spoke no English. I then had to speak with someone on the phone who apologized for what had happened. When I returned the truck, again there was no one there. I had to leave the truck with a woman, who showed up 15 minutes later who claimed she worked with an affiliated shop. This service was totally unacceptable and not what I expected from U-Haul. Very disappointing.
James FI was charged for a full tank of gas when i picked it up it was empty. Very unfair and annoying.
vahe h