I chose the option to pick up the truck by phone without having to interact with a person for my own safety. There was suppose to be a lock box I could of picked the keys up from. I went through the online portal and there was no key. I called the locations number both because I couldn't find the box and the store front is not near the trucks or obvious to find. She said to come to the store and told me how to find it. I walk in and I tell her I'm here for the truck key. She said ok then goes to help another customer. The point of remote pick up is not having to interact with people or wait and I had to do both. There's also no sign in her front window that says I haul.
Trailer Rental & Towing in Van Nuys, CA at Lockstock Express
Moving to or from Van Nuys, CA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Van Nuys, CA 91406 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Van Nuys, CA
Cargo trailers in Van Nuys, CA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at Lockstock Express!
Utility trailers are perfect for towing large or oversize cargo in Van Nuys, CA 91406. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at Lockstock Express provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Van Nuys, CA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Van Nuys, CA online today!
Trailer and Towing Supplies
Being an authorized distributor, they did a great job. The owner was very helpful and supportive and everything went smooth and easy.
The site manager needs to come out and show the vehicle to the customers. Make sure he gives them all the correct information like the combination code for the lock, which by the way it was barely working. Explain why our truck didn't have a ramp. That really made our move a lot harder than it had to be.
Awesome, quick and friendly staff
Please provide a clean rental van to customers. Visibility is a must and the windows were so dirty and hard to see around.
Excellent kind and lovely service
It was very unclear where to check in and pickup the keys. The app did not work well. We arrived 15 minutes early, and we weren't able to leave until we'll after our predetermined reservation time. I won't use the app again, and I won't rent from this location again. I was also surprised by an additional fee, that I wasn't aware of in advance. Very disappointing with whole experience.
The truck had a signal for LOW OIL CHANGE NEEDED sign and was very concerning . Also, the floor mats were full of dirt and would create dust when driving with windows down . The windshield was serenely dirty. However , customer service was great and it was local .
This was a branch location and very hard to find. It was hidden in a shopping mall with no signage to identify the business! Took us 20 min to find the store. The owner was LATE and arrived after the scheduled pick up time. I presented the PRE PAID paperwork done on line days before. The owner said it wasn't a receipt and seemed confused! We finally got that settled. Very BAD experience!
Great customer service
Check equipment. Radio was not working. No discount for that was offered
The owners were very nice and made sure they were there Sunday morning as it was the only day we could rent the truck. Normally they are closed. May not do that for everyone and/or after the crisis is over, but they tried to help us and we appreciate that.
for them to answer their phone and better signage. It was hard to find
Thank You for making it so easy for me
2 quarts low on oil.
Everything went smooth and efficient. Would use again and definitely reccomend.
Awesome customer service during my phone reservations do at my pick up location. If I need uhaul service again I'll definitely will call you again
The individual (Yang) was nice and customerfriendly. However, this location was a one women show. It took me 45 min to check out
Everything was great thank you for all your help today
the lady that works there is wonderful (and kind of cute).. Her service was top notch, the store is clean and she can multi task. I will never rent a uhaul from somebody else. her, her store and the whole experience was a pleasure due to her.. thank u again
1) Needs Improvement- Equip. Clean & well-maintained - Outside of the pickup was very dirty, windshield very dirty; needed a thorough washing when I picked it up. 2) The office owner/manager extremely helpful in selecting the right vehicle for my requirements.
My overall experience with U-haul was a nightmare from the start and I will probably never utilize their services again. I went to the Chatsworth location to make a reservation. I was told my reservation was confirmed and I would pickup my tow dolly the day prior to my leaving town from the Chatsworth location. Two days prior to my scheduled pickup, initially I was told my reservation was canceled due to someone inputting all my information incorrectly. Once the correction was made, I was told my reservation has been changed and they no longer had the item I requested at Chatsworth and now I would need to go to a different location and rent a different item. After numerous calls to several managers the reservation was finally corrected. When I went to pickup my tow dolly at the Van Nuys location, I paid to have the attendant hookup the tow dolly to my car as I had no prior experience hooking up the tow dolly. Well as it turns out...neither did she. I had to learn the entire process and had to mostly hookup up the tow dolly myself with little to no help from the attendant who was supposed to be the expert. Additionally, while I was on the road the straps came off because the attendant didn't secure the straps properly on her side and it could have been disastrous. This location should be completely removed as a U-haul pickup location until they can find someone that knows what they are doing because someone could get seriously hurt or possibly killed if they don't know what they are doing. U-haul as a company has gone way down in my book and their customer service is definitely the worst I have ever experienced. I do not recommend using their services ever...find another company.
Better customer service U-Haul is a horrible company to use.