The woman making our reservation charged us for insurance, which she had in her notes from our previous conversation, that I refused. My son took care of the transaction knowing we were not wanting the insurance. The agent did not ask and put the insurance on it so we were charged $15 extra. Later on she said that my son asked for it which was not true so and very disappointed with the lack of honesty of your service people
Teresa M
Discount Mini Storage of Vero Beach
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Vero Beach, FL 32966
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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If the personnel here were any more rude I'd swear I was in hell. Allison, the manager, so early in the morning dealing with customers who are already stressed from a moving experience being told that "I'm cancelling your reservation. You'll have to get a truck from another location." I HAVE USED THIS PLACE THREE TIMES IN THREE YEAR.... EACH TIME WORSE THAN THE OTHER. I'D RENT A TRUCK FROM HELL BEFORE DEALING WITH THESE CRETINS.
JOHN RPut a sign up, as to where trucks are supposed to be left, upon return.
DAVID DThey were fabulous & friendly.
LEONARD JI ordered a dolly to help with the loading/unloading, but the truck did not contain the equipment. Not only that, but when I called to try to find a resolution (a dolly to pickup somewhere), the closest one was almost 2 hours out of the way. I had very limited help, and this made the job exceptionally harder. Unacceptable.
Aaron M