Truck was absolutely awful. Extremely unclean when we got it. Sunflower seeds everywhere and looked like Gatorade had been spilled in it. Broken driver mirror held on with tape. Missing rear view mirror. Passenger door handle broken. Driver sun visor broken. While the truck got the job done I’m not happy with the condition of the truck for the money I paid.
NICKOLAS J
Lake Wright Citgo
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Virginia Beach, VA 23455
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Customer Reviews
- 3.0 Average Customer Rating
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Ordered from different location for pick up and use, for 9:30 am , 7:30 uh called and switched location-. Truck was parked under mulberry trees and covered in bird poop, drivers mirror taped in place- and moved all over truck had been wrecked they said,and not repaired
Jon DTheir tablet wasn’t working properly, it took forever. Didn’t really seem like they knew what they were doing. If we known it was going to be at a gas station randomly I’m not sure that we would’ve chosen a different location. But we were changed here with no choice& didn’t think it would be as much as it was
Jorge OI went to a main U-Haul location and was directed to an Independent U-Haul Dealer. The truck was what I needed and well maintained but the fuel was not full, despite the location being a gas station. I would prefer not to play the bring the truck back with 5/8 of a tank despite being told to bring the tank back 3/4. I brought it back 3/4 despite it being 5/8 when I left. Otherwise, my experience was satisfactory. The drop-off location was honest and well-mannered.
ROBERT HI had an online reservation which the front desk could not verify. I spent an extra 30 minutes just trying to get checked out on an appointment that I had fully booked online two days in advance.
Nathan W