Again Everything was above what I expectedLEO K.
Heroes Sports Cards
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Virginia Beach, VA 23462
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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I had reserved 48 blankets along with the truck, but none were provided. I had to drive to a U-Haul store at a different location to get blankets. Lack of Sunday hours is also inconvenient.Scott P.
The man who completed my transaction was awful. He was irritated from the moment I walked into the door, mumbled under his breath, and was very cold and unwelcoming. When I asked about the $50 reservation guarantee since I was sent to this location from another one, he got more irritated and said it was the responsibility of the other location. He then called a â€œlocal U-Haul repâ€ by the name of Paul Parten, who said I didn't qualify for the discount. I was tired and frustrated by getting the run around from him and the previous location, so when I asked what else he could do about a discount, he got an attitude, accused me of yelling when I gave up and asked â€œcan I please just get the truck?â€ He would not proceed with the transaction until I literally whispered â€œCan I please just get the truck?â€ In which he asked for my license again, even though I had held it out before and he wouldn't take it. I have never experienced someone so rude and annoyed by a customer. I wouldn't recommend U-Haul as a whole, but if you must, I more strongly don't recommend you rent from this location. Give someone else more deserving your money for a truck. Also, unrelated to U-Haul, this business is overcrowded with stuff and is a pain to walk around inside.Rachel S.
Your note said call on sundays - i did several times, no answer. Though I have an account I couldn't access it so had to set up a new one which took forever. Finally got in the truck 1 an 1/2?hour later and had to get someone else to start it. I guess I'm simply not strong enough?!?! The truck ran rougher than any I've ever driven and I was very happy to return it early at something just past 3. If I hadn't been pushed for time I'd surly have gone somewhere else to rent a truckjulia F.
We made an online reservation way in advance for a truck for a weekend move. The afternoon of the day before we were to pick up the 20 foot truck we reserved a woman called and told me that they don't rent trucks over the weekend!? She was rude and hurtful and would not listen to the emergency famiky situation we needed the 20 ft truck for. She found a 15 ft truck we could have for the weekend . When I asked if we could have a discount because I thought the truck would not fit all our belongings, she was hurtful and dismissive saying â€œshe didn't know what was wrong with meâ€. It was a humiliating and disgusting experience. Uhaul should actually be ashamed of how they acted towards us.Tim R.