Agent told us that we would get charged if we added gas to the tank ourselves then, we ended up being charged a fee because we didn't add gas. Anytime I asked a question to clarify, he would say "we're just an authorized agent. You have to talk to uhaul about that directly."kelisa U.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Warner Robins, GA 31093
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- 3.0 Average Customer Rating
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I had so issues with this reservation! My truck wasn't at the location I was promised! The truck had a busted tire after I finally got a truck! I lost 2.5 hours waiting for the truck tire to be replaced but wasn't offered any type of compensation or reimbursement! It was an awful experience!laquisha R.
Have a phone number for customer issues. The app didnt work picking up the truck and it did work dropping off. Was also charged for fuel when i filled back to where it was whenn i got itAaron P.
Dealer was fine, but not where I made the reservations for pick-up. Uhaul called me the day before pick-up to say my original location wouldn't have the truck so I had to go across town to another location to pick-up but they did add just enough extra mileage to cover it. Truck was great, ran and drove good, cab was clean but inside the box was full of leaves and dirt, which I had to sweep out before I could start using. Supposed to come already clean but mine wasn't.Jeffrey K.
The vehicle was not staged for after hours pick up. Owner says it's an ongoing issue with uhaul, but he was quite pleasant and efficient once he opened and we were able to complete a counter pick up. We were assigned to a second location prior to his store opening and weren't able to pick up there either so we returned to this location and waited for him to open. Uhaul needs to better streamline the after hours truck share program.Timmeka W.