be careful that charge of 19.95 rate is false advertising or at least misleading. I only put 22 km since it was just a local move within the city. And I specifically checked off no insurance and in the end they put the insurance on the bill and my total bill came out to $71 and then gas was $10 extra …so be careful that 19.95 is all misleading. and whats the 1.00 environmental charge for? its all nickle and dime for A neighborhood move.
Peter A
Kishki Halal Supermarket
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Waterloo, ON N2L3V4
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- 3.0 Average Customer Rating
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Overall okay. Unfortunately, the left front tire was significantly under inflated. We noticed it after a bit and we had to pull over wasting time and gas to fill that tire as well as the right front. The car was literally drifting to the left so in the future, please look at your vehicles to make sure the tires are inflated. This could prevent a safety hazard.
PIERRE MVehicle I ordered was not available when I showed up and I was forced to take another truck.
Caroline EWe selected our location and pick up time only to show up and be told that they in-fact did not have the truck we reserved. We had no emails or any indication that this was the case. So we had to uber to a different location that was 15 minutes away costing us additional money and also raising the km needed. When we arrived to this place your online system wasn’t working so we had to waste additional time for the employee at this grocery store to try and help up us. This put us very far behind for the day and was incredibly frustrating. We were told we could drop off the vehicle at the location we selected only for the employees there to tell us that it would be double. We told him that’s not what we were told and that we needed to leave it there. He told us the price would be double and I told him I will gladly be disputing and reporting U-Haul to the BBB. The charge then came through double what we were told and also incorrectly charged me for gas that was at the extract level it was when I picked up the van. Fuck you guys. I have only ever had negative shit experiences at this company. I will never be using your services again. Horrible job your employees are idiots at best and your business model is a scam.
Jordan FI got empty fuel tank which was horrible and u haul representative was so miserable
MANRAJ M