I frequently rent vehicles from this location and have never had any issue, but when I rented this week, I brought to the client services attention that the gas tank was not totally full so she advised that I bring it back that way. when I brought it back that way she argued with me and said it was still not full enough, but did not notify me Until two hours after I dropped off the vehicle. And told me I needed to come back and fill the tank or there would be a large charge so I went back the next day to fill the gas tank and she was rude and disrespectful.. we had to wait a half an hour so she could show a rental unit before she would even attend to our needs and when she did, she argued with me about the gas tank being full and I advised it was this way when I picked it up..and I left and she charged me a large fee. I would not recommend this location and now there is a new Webster location on Ridge Road and I will be referring all of my clients as well as my business to that location due to the experience.
KRISTIN P
Climate Control Moving Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Webster, NY 14580
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Customer Reviews
- 4.0 Average Customer Rating
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Unfortunately, I arrived at the time the place was supposed to open. They were about 25 minutes late, which had a significant detrimental impact on my plans. They should open the place of business at the posted time. They did not. Also, the last time I rented, their was a sign on the door, and the door was locked. The employee returned about 25 minutes later. You have a place of business, someone should be there to handle reservations. Very poor.
KENNETH BThe rental started one hour late because an employee called in sick at the last minute. The manager alerted me of the delay. The transmission on the moving van was sticky in reverse. But we got the job done at the price quoted. So, all is good.
ROBERT Wstaff need to be there during open hours and be on time. If door said be back at a certain time, staff need to be there at that time and not 20 mins later. Sometimes I need to be at a place at a certain time and when staff is not there, it puts everything behind.
CINDY MThis location NEVER and I mean NEVER opens on time. Guy running the shop shows up whenever he feels like and isn't even sorry about it. Literally the worst U-Haul I've been too. I've only ever used this location out of convenience to where I needed things moved to and from. I won't be making the mistake of renting from here again
JUSTIN T