Staff was friendly, helpful and efficient. Excellent service.
COLIN C
Climate Control Moving Corp
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Webster, NY 14580
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Customer Reviews
- 4.0 Average Customer Rating
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Don't need to fix what is not broken
Robert TI had a terrible experience with my uhaul. I booked a 10 foot truck at a Webster location. I then called and wanted to change it to a bigger truck, and extend me time to 8 hours. I ended up booking a 20 foot truck, reserving for 12 hours, but they told me I couldn't pick up till 930 because it was rented. I said I had booked it for 8am and they said I hadn't? I have the email confirmation that I reserved it at 8, however that should not be an option if I can not pick up at 8. So I took the 930-930 and 20 foot. I was then emailed that the location changed. The confirmation email listed it as a 20 foot van I then called back to confirm I was not getting a van I needed a truck. They said yes I'm getting a truck. The morning of moving I get a call the person didn't return the truck so I had to take a 25 footer for the 20 foot price. I said we've issues from the start, miscommunication and wrongly stated emails I shouldnt be paying for such a terrible experience. They gave me 50 credit for the wrong truck, multiple changes, wrong bookings and a terrible experience.
caitlyn hI frequently rent vehicles from this location and have never had any issue, but when I rented this week, I brought to the client services attention that the gas tank was not totally full so she advised that I bring it back that way. when I brought it back that way she argued with me and said it was still not full enough, but did not notify me Until two hours after I dropped off the vehicle. And told me I needed to come back and fill the tank or there would be a large charge so I went back the next day to fill the gas tank and she was rude and disrespectful.. we had to wait a half an hour so she could show a rental unit before she would even attend to our needs and when she did, she argued with me about the gas tank being full and I advised it was this way when I picked it up..and I left and she charged me a large fee. I would not recommend this location and now there is a new Webster location on Ridge Road and I will be referring all of my clients as well as my business to that location due to the experience.
KRISTIN PUnfortunately, I arrived at the time the place was supposed to open. They were about 25 minutes late, which had a significant detrimental impact on my plans. They should open the place of business at the posted time. They did not. Also, the last time I rented, their was a sign on the door, and the door was locked. The employee returned about 25 minutes later. You have a place of business, someone should be there to handle reservations. Very poor.
KENNETH B