This is not the fault of the rental location. I rented a 6x12 trailer and returned it late at night when the location was closed. It was WAY TOO HEAVY to lift off the hitch. I eventually got it, but it was not safe. I cannot believe you do not have a jack on a trailer hitch that heavy. Someone is going to drop that on their leg and you will have a lawsuit on your hands. I will give pause next time I consider renting from you knowing that U-Haul corporate is apparently ok with creating unsafe situations like this for its customers.
Leonard H
Baer Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in West Bend, WI 53095
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Horrible experience, I will never use or recommend U Haul ever. Not convenient in anyway. Poor sales and customer service and the app is horrible. U-Haul should be a staple in moving with state of the art technology yet they lack what the smaller companies currently offer.
RYAN EThere was no one available to receive the vehicle at the prearranged drop-off date and time.
Timothy FBaer Storage has been a great experience for me!
Terrence RThe Baer family is always easy to work with!
ALICIA B