This happen to be by far the worst experience renting a uhaul. I had 3 reservations chance the location of the pick up. We were offered a $50 credit for this but it was still quite upsetting. Then once we got to the location at our pick up time the gentleman that greated us spoke no English. He had to call his supervisor and had us the phone which is when we were told he was still a few minutes away and would be there to help us shortly. After we checked out I had questions and was told her didn't know so I had to fall the 1800 numbers for help. Lastly we were never told about how to drop off. We arrived and the location was closer with signs to point us where the keys went or what the next steps were. We then had to call back the 1800 number again for help with this. Ridiculous experience from the very beginning. We're not ever gonna talk about how we were charged an additional $28 today that we don't agree with but can't argue or dispute but there was no one to help check in the vehicle and verify gas or milage.
Brandi Colasuonno
On the Road Again
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Westminster, CO 80030
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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They were polite and knowledgeable
GARY HOBBSThe manager was very polite. Don’t see any need for improvement.
GARY HOBBSThey lost the truck and blamed me!
Joseph QuinnGreat customer service. Will use again.
Andrea Trout