They would not even come out and check trucks for cleanliness, gas, mileage or anything! They are the ones though that discovered that the car wasn’t latched down tight and had shifted on the tow!
GERI T
Attention To Detail
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wheeling, WV 26003
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The unit was in very poor condition and not maintained. One brake light did not work and one of the strap placements, which has two bolts and nuts, one bolt was loose and the other one was missing. Every time I stopped for gas I had to tighten the ratchet strap because it would loosen. I drove 1700 miles. I chose this location because I could not find a unit near Morgantown, WV. Very frustrating!!
Brent CTook forever and equipment was full of trash behind seat
Keith LThe staff at this location insisted that we carry paperwork for the trailer on our trip, however, they refused to give us that paperwork and instead insisted that we go back home and print it ourselves. They tried to insist that we give them the names and phone numbers of "references" because we had not rented from them before, in fairness to us, we did not intend to rent from them this time, we wanted to rent from another local Uhaul supplier, however they did not have the type of trailer we needed, so Uhaul moved our reservation to this location. We got the impression that they were newer to the Uhaul industry and were trying to drum up business by asking for friends and families' contact information.
Jodi SA new location would help. But the current location was easy to get to, but requires street parking. Debbie, the sales attendant who worked with me was extremely courteous, very knowledgeable and helpful. Other than the location this location was great to work with, much better than the other outlets in my area.
robert j